Frequently Asked Questions

What is Bare Brilliance?

Bare Brilliance brings you the world’s best business training online, with LIVE trainers. We connect you to global training experts who all have a wealth of experience in facilitating business training sessions to the world’s leading companies.

Where can I view the Bare Brilliance Program Schedules?

Click here to view our online Program Schedule.

How can I find out if a program is available?

If your chosen class is already full, you will not be able to register for the event. Programs sometimes fill quickly and availability cannot be guaranteed although we will often reschedule classes quickly so keep an eye out for other upcoming dates.

What do I need to know before signing up for my first session?

Most of the background information about a class will be available on their respective pages. If you have any questions or seek further clarification, you can easily contact a consultant at enquiries@barebrilliance.com.

How do I register for a program?

To register, apply online. If there are places available in the program, you will automatically be taken away to our secure eCommerce site for program payment. As soon as your payment is authorised, you will receive an email confirmation. Please email enquiries@barebrilliance.com if you have not received your confirmation within 3 business days.

How much do the programs cost?

Public program pricing can be viewed on the Pricing Page.  Private and customised training can be provided upon request. If you are interested in requesting pricing or other information about a program, complete the online form and a consultant will contact you within 24 hours.

Who can register for a Bare Brilliance program?

Each enrolled seat is purchased as an individual license and assigned to only one participant.  The confirmed participant is the only learner who may attend the Bare Brilliance virtual training session. Sharing the training event with others in any way is expressly prohibited. Program materials are distributed only to the confirmed Bare Brilliance participant for the specified class. Certificates of Completion will not be sent to any learner who misses all or part of his/her registered class.

How do I enter my live session?

Click on the link in your Program Confirmation email. This link will lead you to a page with a button which becomes active 30 minutes before the session start time.

Before entering your session, it is best to close all other applications running on your computer. This will ensure an optimised experience.

Will I be able to watch a session after it is over?

Yes. All programs are recorded and are available 24 hours after the class session ends. These recorded sessions can be accessed by clicking the link in an email which will be automatically sent to you. They will be accessible for viewing for 6 months following your session.

How do I pay for a class?

You can use a credit card or your PayPal account to securely pay for all Bare Brilliance programs.

Cancellation Policies/Procedures

What is the cancellation policy?

Registrations may be rescheduled or cancelled without penalty up to ten (10) business days prior to the class start date. Registrations cancelled or rescheduled within ten (10) business days prior to the class start date will be charged the FULL Program price. This policy applies to all instructor-led class enrolments, including those confirmed within ten (10) business days before the class start date.

We reserve the right to cancel any program for insufficient confirmed attendees. Should an event be cancelled, 100% of the training fees paid by a customer will be applied to a future training program; however, The Learning Factor will not be responsible or liable for any resulting costs incurred by a customer, including but not limited to costs related to changes or cancellations in travel plans.

What do I do if I need to cancel or reschedule a program?

Send an email to enquiries@barebrilliance.com with your name, program location and date, and your request to cancel or reschedule. If you are looking to reschedule, please provide the new dates and locations so that we may review your request as soon as possible.

When cancelling the following charges will apply:

Registrations may be rescheduled or cancelled without penalty up to ten (10) business days prior to the class start date. Registrations cancelled or rescheduled within ten (10) business days prior to the class start date will be charged the FULL Program price

Web-based Training

Are Bare Brilliance sessions interactive?

Your session will be interactive. As your trainer works through the program content, you can ask questions and participate in group activities — and expect to be called on to participate — just as you would in a classroom training program.

When is the last day to register?

So you are not disappointed, we recommend early registration as programs can fill quickly.

How do I set up and attend my training session?

Setting up for your class and attending the session is easy. First be sure you have received a program confirmation email. If you have not received the confirmation, please email enquiries@barebrilliance.com. After receiving your confirmation email, you are now ready to prepare for your web-based program. This guide will provide everything you need to prepare you for your virtual experience. You may use integrated VoIP to connect to the audio portion of the training session, or dial in on the phone. If you elect to connect using VOIP, you should have a computer headset with a microphone and functioning audio on your computer prior to joining the session.

How do I access my Bare Brilliance session?

Once registered, you will receive an email confirming the training session title, date and time details as well as the link to the online session. Another email reminder will be sent a day or two prior to the class start date. You may use integrated VoIP to connect to the audio portion of the training session, or dial in on the phone. If you elect to connect using VoIP, you should have a computer headset with a microphone and functioning audio on your computer prior to joining the session.

What are the Technical Requirements for Bare Brilliance?

  • Ability to install software and plug-ins (Administrator or Power User rights)
  • Telephone, telephone headset or speakerphone
  • Intel x86 (Pentium 400MHZ +) or compatible processor
  • Microsoft Internet Explorer 6.0 or higher, Firefox 1.5 or higher, Mozilla 1.7 or higher or Netscape 8.1 or higher
  • JavaScript and cookies must be enabled
  • Recommend ActiveX be enabled for Internet Explorer
  • 56K or faster Internet connection